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Casa Carvalhal, Avenida José Girão Vitorino, s/n, 3330-355 Góis

  1. General:
  • These general terms and conditions apply to all customers of Casa Carvalhal.
  • These general terms and conditions shall be effective at the moment of reservation.
  • The administrator is not liable for damage, loss or theft of property of the customers. In case of litigation, all (legal) costs are borne by the customer.
  • All risks related to a stay at Casa Carvalhal are for the account of the customers, with the exception of the risks covered by the insurance civil liability, completed by Herman & Luc, LDA for Casa Carvalhal.
  • Damage and disappearances of movable and immovable property of Casa Carvalhal should be notified by the customers immediately and reimbursed to Casa Carvalhal.
  • Customers must follow the owner’s instructions.
  • The owner may, in violation of these terms and conditions and in case of inappropriate conduct, deny and/or refuse access to Casa Carvalhal with immediate effect, without reimbursement of any accommodation costs.
  1. Reservation and Confirmation
  • The reservation can be made on our website, in writing or by e-mail.
  • Upon receipt of your reservation request, Casa Carvalhal will send you a confirmation (subject to availability).
  • Our prices are per room, including full breakfast. Not using the breakfast does not generate a price reduction. Taxes, VAT and Residence tax are included in the room rate.
  1. Payment

  • Flexible rate

  • Reservation less than 1 month before check-in:

    Your reservation is confirmed after payment of a 50% deposit, either by credit card or by bank transfer to:
    Herman & Luc, LDA
    IBAN: PT50 0269 0323 0020 0524 8298 2
    BIC: BKBKPTPL

    The deposit must be paid within 24 hours after reservation.

    Reservation more than 1 month before check-in:

    You will receive an email 30 days prior to arrival requesting a 50% deposit.

    Balance:

    The remaining balance is paid at check-out.
    Payment can be made by bank transfer or credit card.

  • Non-refundable rate

    For reservations made under the non-refundable (best price) rate, the following conditions apply:

    The reservation is confirmed only after full payment (100%) of the total amount.

    Payment must be completed at the time of booking or within 24 hours after reservation, via credit card or bank transfer to:
    Herman & Luc, LDA
    IBAN: PT50 0269 0323 0020 0524 8298 2
    BIC: BKBKPTPL

    Casa Carvalhal reserves the right to cancel the reservation if payment is not received within this period.

  1. Cancellation

  • Flexible rate

    • Free cancellation up to 14 days before arrival
    • In case of cancellation less than 14 days before arrival, the deposit (50%) is non-refundable
    • In case of no-show or early departure, the full amount of the stay will be charged

    Non-refundable rate

    • Reservations cannot be modified or cancelled
    • The full amount is non-refundable under all circumstances
    • In case of cancellation, no-show or early departure, the full amount remains due
  • Internal rules
  • Upon arrival, you will be personally welcomed at Casa Carvalhal and must be legitimized upon request by a valid identification document.
  • On the day of arrival, you can check in between 4:00 pm and 10:00 pm.
  • On the day of departure, we expect you to leave the room before 11:00 am.
  • Breakfast is prepared for you at the agreed time and served in the breakfast room or weather permitting, on the terrace.
  • Noise disturbance, particularly between 10:00 pm and 8:00 am, should be avoided. Sound carriers and others may not be harmful to other guests.
  • Any visitors to our customers may not stay overnight in Casa Carvalhal without the owner’s permission and without a charge.
  • Vehicles must be parked on the private parking spaces.
  • Smoking is not permitted anywhere inside. On the terraces is ample opportunity to smoke, this of course in consultation with the other guests.
  • Casa Carvalhal does not allow pets.
  • Minimum age is 16 years.
  1. Information to our customers

We would like to inform you that we are available for any clarification or resolution of a problem regarding the service at Casa Carvalhal. In addition, in the event of a dispute, you may refer to an alternative dispute resolution body:

CNIACC – Centro Nacional de Informação e Arbitragem
de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
E-mail: Cniacc@fd.uni.pt
Web:http://www.arbitragemdeconsumo.org

You will find more information on ‘ Portal do Consumidor ‘ (consumer portal) www.consumidor.pt
Law n ° 144/2015 of 8 September

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