More flexible cancellation conditions due to Covid-19

Casa Carvalhal has taken EXTRA MEASURES TO GIVE YOU PEACE OF MIND making a reservation.

CLEAN AND SAFE

All necessary measures are in place to make your stay “clean and safe“, conform the regulations given by the authorities.

NO BOOKING DEPOSIT AT RESERVATION ON OUR WEBSITE

Instead of having to pay the 50% booking deposit immediately at reservation, we will wait until one month before arrival before collecting the 50% deposit. We will contact you and evaluate if it is a good decision to continue your reservation.

EXCEPTIONAL CANCELLATION CONDITIONS :

One of these reasons is enough to cancel your reservation until 3 days before arrival:

  • You or someone of your company/family is infected and found positive one week or less before departure. A document from the authorities which confirms this status is necessary.
  • Your country of residence or Portugal becomes a red zone – unsafe to travel to. Status is confirmed by the local or European authorities.
  • Your travel agency or airline decides to cancel the flight one week or less before arrival, making it impossible for you to get to our house.

GUARANTEED PAY BACK

Should for one of these reasons a cancellation become unavoidable after the payment of the deposit, we guarantee a pay back within 7 days. We do not apply cancellation or administration costs.

ALTERNATIVELY, POSTPONE YOUR TRIP WITH GUARANTEED RATES 

If you have to cancel your reservation according to our “exceptional cancellation conditions”, you can also postpone your travel to Casa Carvalhal until 1 year later with price guarantee. You can choose a new date according to the availability and promotion periods which were applied at your original booking.

More questions, don’t hesitate to contact us by mail, messenger or what’s app.

We all know that waiting until last minute will only give extra stress and sometimes we miss the chance to have a great holiday. These extra measures are our service towards you, so you can make your reservation in full confidence however the pandemic situation evolves. Don’t forget, the center of Portugal is “the undiscovered country within a country” with low population density and lot’s of nature and history to discover. So why wait?